Terms and Conditions

There are terms of agreement when engaging in editing services provided by Nobacklog.
For each new booking, you will indicate with a tick that you agree to the terms outlined on this page.
Raw Media Delivery

Raw media can be delivered to us via hard drive (courier delivery) or online (ie. Dropbox).

Online delivery: Our preferred method for online delivery is via Dropbox or Google Drive.

Once uploaded you then supply us the download link to the Media section of Nexus. We will contact you once the download is complete to advise of the files we have received. If anything is incorrect, please contact us as soon as possible.

Hard drive (courier delivery): Nobacklog will organize a courier pickup on your behalf via DHL. Ensure all media has been transferred properly to your hard drive to avoid editing delays. Make sure your hard drive is well protected. Usually the box you bought the hard drive in is sufficient, or plastic bubble wrap. DHL will provide a plastic satchel. To avoid excess courier fees, ensure your packaging is under the volumetric weight 120 or 8x5x3 inches. DHL charge not only on weight but on physical volume. Nobacklog will take all care of your hard drive, but will not be liable for any damage or hard drive failure.

Media must be provided by the Asset Deadline in order for us to meet the Estimated Delivery Date. We do not leverage additional fees on your studio if items are delivered later than expected. If we need to delay the starting date of your project due to factors that you are in control of, then your project may be pushed behind the project next in que. This means you could experience a 5-10 business day delay even if an item is delivered a single day later than the Asset Deadline.

There are currently no additional charges or discounts related to the type of files you provide (Proxy or 4K). This is subject to change in future, without prior notice.

Lead times

Our delivery times (lead times) vary depending on a few factors. A primary factor is the time of year – specifically leading up to the end of the calendar year. During the booking process you will be advised of a Live Studio Lead Time, which is an estimate of the lead-time on the first project on that order. Generally, Live Studio Lead Time is relevant to Standard bookings only, not Pre-Orders.

The lead-time commences from the time an order is placed and deposit payment is received.

We generally assign a single editor to your studio. Once your editor has completed the first project on your booking, they will begin the second project. Please allow, on average, an additional 5 business days per additional project on the order. For example, if you placed an order for 5 weddings your first project is estimated to be completed within 4 weeks, the 2nd project completed at the end of the 5th week, the 3rd project completed at the end of the 6th week and so on.

Nexus will display an Estimated Delivery Date, which is our estimate on when the first Preview of the film will be available. Naturally, we understand the schedule more accurately as time advances, so we may adjust an Estimated Delivery Date. We will advise you via email if we delay an Estimated Delivery Date. It is your responsibly to login to Nexus to check Estimated Delivery Dates – emails are not always successfully received.

Estimated Delivery Date is not a guaranteed delivery. Nobacklog will not be liable for any costs associated with a late delivery. Please allow sufficient time with your client to accommodate a late delivery, or the review process between your studio and Nobacklog.

Lead-times indicated on our system, or via other correspondence should only be used as a guide. As our role is a creative process and there are potential technical issues unique to a project, Nobacklog is unable to guarantee any specific lead time.

Studio Profile

Due to the creativity of the editing process, and the technical nature of post-production, Nobacklog needs to understand your style and preferences. It is a requirement that you complete your Studio Profile with as much detail as practical.

Creative Freedom

By signing this agreement, you are granting trust and latitude of freedom for Nobacklog to edit the films to the best of our ability and closest to the style of work possible you have provided.

By completing your Studio Profile, and adding editing notes unique to each project, you help ensure the most favourable outcome.

Nobacklog will match you with the most suitable editor available. To help ensure you receive a consistent outcome, we will do our best to match you with the same editor for each project. We cannot guarantee however the same editor will be available to you every time. To improve the likelihood of working with your editor consistently, please book projects as far in advance as practical – we recommend about 6 weeks prior to the event date, even though the Pre-Order minimum period is 4 weeks.

Music

Your Studio Profile provides three standard options related to music:

1) Nobacklog selects from Musicbed
2) You provide per film, uploading to Nexus
3) You upload a library to your Nexus Studio Profile

If you provide us watermarked music for a project, we can swap at a later date to non-watermarked versions without charge as part of the standard Revision Process.

Music licensing

Nobacklog is not responsible or liable for licensing of music, unless it has been provided by us through MusicBed. You are held responsible for licensing music in your completed films if required by law in your country. You need to check that the MusicBed licence we supply to you is relevant for the ways in which you distribute and share films.

For each project in which we supply any music we select from Musicbed, we will supply:

1) The music file
2) The Musicbed SyncID code
3) A PDF of the lisence agreement

Nobacklog will supply Musicbed with your studio name, your website, and your clients first names in order to complete the Musicbed lisence to the legal standards they require.

Return of completed films

Nexus has a sophisticated system for Preview, Revision, Approval and Delivery of films on each project.

You will be notified via email for each version of an individual film that is Ready for Preview. If your account is paid, as per our Terms, we release all assets, including a project file.

Nobacklog renders low resolution, low bit rate films for Preview in SmartReview. Not all film selections within the ordering process include a rendered Preview in SmartReview. For some types of films, typically long films, unless selected otherwise in your order, you will need to open the project file and review the film. SmartReview will still be available for the Revision Request process, even without a rendered Preview.

We only provide a rendering service for high resolution “Exported” versions of the film if selected within the ordering process. If your raw media was delivered to us on hard drive, we reserve the option to keep your hard drive until ALL projects on the hard drive have been Completed. We do not provide any files we have created on the return hard drive (for example, project files or rendered films). Hard drives are returned to you with exactly the same contents you sent to us – we only use it to access and download your files to our server. Our return file delivery process is purely digital and completed within Nexus, using associated services such as Dropbox.

Media Archive

It is your responsibility to ensure you have complete backups of all media before sending us files online or on a hard drive. Nobacklog is not a media backup service.

It is highly recommended you have files stored at multiple locations at all times, not including files sent to us. Nobacklog will take care of files provided to us, but will not be responsible for loss or damage of media.

We reserve the right to, with no liability, at any time during the production process, re-request any assets on unlimited occasions, in order to deliver our service.

Generally, Nobacklog will keep your raw media on our server for 60 days after a project has been archived. We will keep rendered films for 90 days after project archive. We will keep project files indefinitely. After the periods listed above, we will permanently remove files. This process happens automatically and without your approval or confirmation.

It is assumed that within 30 days of an Approved project being Delivered to you, you have successfully downloaded all relevant files. If, during this 30-day period, a loss of data occurs due to our fault that results in the project requiring further work, Nobacklog will complete the work at no cost to you.

If you are unresponsive to communications from Nobacklog, projects process through Approval, Delivery, Completion and Archive processes automatically. We understand if you have never Previewed a film and will attempt contact with various methods to ensure you receive our communications. Once you have Approved a film, it will process through Completion and Archive phases and we only contact you via email with no secondary follow up.

Copyright/Privacy

The relationship between your studio and Nobacklog is strictly confidential. All information and media shared with Nobacklog is kept private and not shared with any other party without your consent.

All footage, completed edited films, and project files remain copyright to your studio. Nobacklog only acts on behalf of your studio to complete the post-production process. No attribute or recognition by you to us is required. If Nobacklog would like to use any of your footage or completed works as promotional material, we will always ask for your permission first.

After approval of each film, you will be asked to review films, and occasionally, our service generally. All feedback provided is confidential, but may be shared with people employed by Nobacklog.

Revision Process

Nexus provides a detailed Revision Request, Approval, Delivery, Completion and Archive process.

You are able to reverse a Revision Request, as long as we have not yet begun editing your submitted revisions.

You are able to reverse an Approved film, as long as we have not yet started rendering an Exported Version.

You are able to reverse a Delivered, Completed or Archived film, however charges apply on every occasion and are quoted subject to the complexity of request. For example, if we need to download footage again, and there is a list of a dozen revisions, you can expect a charge in the vicinity of $150+ USD.

Payment

Pay as you go:
Available for orders with two or more projects. You will be requested to pay 100% of the first project on the order. Once we are ready to start editing the second project, Nobacklog will request 100% of the second project, and so on. Delays in making payments can result in substantial delays to Delivery Dates, normally a minimum of 5 days. Please be aware of upcoming Payment dates and pay in advance or on the day specified at the latest.

Please note, if your studio has more than one Nobacklog editor, additional payment requests may occur prior to the previous project being delivered. This allows us to provide the fastest delivery times to you.

50% now / 50% later
Available for orders with a single project only. A 50% payment is made at the time of order.

Once you have received a Preview of the first film, you will be requested to make the closing 50% payment. If the project has multiple films, and only a single film is ready for Preview, you will still be requested to make the closing payment. This allows us to release files prior to all films on the project being delivered.

Full Payments
Orders including any number of projects can be paid in full at the time of order.

Bonus loyalty reward points are received with this payment option.

Modifying Orders

Cancellations
Nobacklog provides a 100% refund on any cancellation request, regardless of reason, as long as the edit has not begun. Once an edit has begun, Nobacklog reserves the right to withhold any amount, up to 100% of the total fee for the cancelled item.

This cancellation policy applies to any type of order, but requires the refund occurs via the same payment method and account (credit card etc.).

Cancellation of a film, project or order can be made by emailing our team.

Edit Priority
Editing priority can be changed by contacting our team. Please note, if you request a change in priority, it may delay expected turnaround times for another project in que.

Rewards Program

As a Nobacklog customer, you automatically join and receive points on our Rewards Program. Discounts you earn are automatically applied to your cart in checkout, without any selections required by you. Points expire 365 days after you earn them.

Every $1 USD spent equals 1 loyalty reward point. Automatic calculations occur to apply reward points for other currencies.

R10 Member: Receive a 10% discount on an entire order if your points balance at the time of order is 3500 – 6499 points.

R15 Member: Receive a 15% discount on an entire order if your points balance at the time of order is 6500 points or above.

If you have under 3500 points, no Rewards Discount will apply.

Discounts as a result of the Rewards Program are applied in addition to the 5% Pre-Order discount.

Nobacklog reserves the right to adjust or remove the Rewards Program at any time, without notice. Rewards are not redeemable for cash.

Nexus Functionality

Your studios information in Nexus is kept private and secure.

Some elements of Nexus contain complex calculations. While comprehensive testing has already been carried out, please be aware that the occasional unexpected error or miscalculation may still occur. Nobacklog will continue to resolve any unexpected bugs in the system as required. Please inform us immediately if you think there is information that is incorrect. We reserve the right to charge additional fees for errors in calculations that result in under-charging of services.

Fair Use Revision Process

Nobacklog allows you to submit Revision Requests in order to provide a film that meets the stylistic guidelines of your studio and is consistent with your catalogue of films. We will continue to work through a collaborative revision process until you and your client are happy with the editing result. This is subject to the following Fair Use limitations:

1) The studio must endeavour to provide revision requests in as few submissions as practical.
2) The studio must ensure their expectations of quality and style are considerate of their Studio Profile and associated samples.
3) Nobacklog limits revision requests that originate from the final client to two rounds.
4) Nobacklog reserves the right to apply additional charges if the final client of the studio is submitting 20+ revision requests that are not technical in nature. For example, shooter or editing errors are considered technical, whilst removing disliked shots is not considered technical.
5) The turnaround time on Revision Requests will be longer on follow up submissions, and complex submissions.

If your requests do not meet the Terms above, we reserve the right to discontinue further revisions, and consider the process complete, without liability.

Raw Media Delivery

Raw media can be delivered to us via hard drive (courier delivery) or online (ie. Dropbox).

Online delivery: Our preferred method for online delivery is via Dropbox or Google Drive.

Once uploaded you then supply us the download link to the Media section of Nexus. We will contact you once the download is complete to advise of the files we have received. If anything is incorrect, please contact us as soon as possible.

Hard drive (courier delivery): Nobacklog will organize a courier pickup on your behalf via DHL. Ensure all media has been transferred properly to your hard drive to avoid editing delays. Make sure your hard drive is well protected. Usually the box you bought the hard drive in is sufficient, or plastic bubble wrap. DHL will provide a plastic satchel. To avoid excess courier fees, ensure your packaging is under the volumetric weight 120 or 8x5x3 inches. DHL charge not only on weight but on physical volume. Nobacklog will take all care of your hard drive, but will not be liable for any damage or hard drive failure.

Media must be provided by the Asset Deadline in order for us to meet the Estimated Delivery Date. We do not leverage additional fees on your studio if items are delivered later than expected. If we need to delay the starting date of your project due to factors that you are in control of, then your project may be pushed behind the project next in que. This means you could experience a 5-10 business day delay even if an item is delivered a single day later than the Asset Deadline.

There are currently no additional charges or discounts related to the type of files you provide (Proxy or 4K). This is subject to change in future, without prior notice.

Lead times

Our delivery times (lead times) vary depending on a few factors. A primary factor is the time of year – specifically leading up to the end of the calendar year. During the booking process you will be advised of a Live Studio Lead Time, which is an estimate of the lead-time on the first project on that order. Generally, Live Studio Lead Time is relevant to Standard bookings only, not Pre-Orders.

The lead-time commences from the time an order is placed and deposit payment is received.

We generally assign a single editor to your studio. Once your editor has completed the first project on your booking, they will begin the second project. Please allow, on average, an additional 5 business days per additional project on the order. For example, if you placed an order for 5 weddings your first project is estimated to be completed within 4 weeks, the 2nd project completed at the end of the 5th week, the 3rd project completed at the end of the 6th week and so on.

Nexus will display an Estimated Delivery Date, which is our estimate on when the first Preview of the film will be available. Naturally, we understand the schedule more accurately as time advances, so we may adjust an Estimated Delivery Date. We will advise you via email if we delay an Estimated Delivery Date. It is your responsibly to login to Nexus to check Estimated Delivery Dates – emails are not always successfully received.

Estimated Delivery Date is not a guaranteed delivery. Nobacklog will not be liable for any costs associated with a late delivery. Please allow sufficient time with your client to accommodate a late delivery, or the review process between your studio and Nobacklog.

Lead-times indicated on our system, or via other correspondence should only be used as a guide. As our role is a creative process and there are potential technical issues unique to a project, Nobacklog is unable to guarantee any specific lead time.

Studio Profile

Due to the creativity of the editing process, and the technical nature of post-production, Nobacklog needs to understand your style and preferences. It is a requirement that you complete your Studio Profile with as much detail as practical.

Creative Freedom

By signing this agreement, you are granting trust and latitude of freedom for Nobacklog to edit the films to the best of our ability and closest to the style of work possible you have provided.

By completing your Studio Profile, and adding editing notes unique to each project, you help ensure the most favourable outcome.

Nobacklog will match you with the most suitable editor available. To help ensure you receive a consistent outcome, we will do our best to match you with the same editor for each project. We cannot guarantee however the same editor will be available to you every time. To improve the likelihood of working with your editor consistently, please book projects as far in advance as practical – we recommend about 6 weeks prior to the event date, even though the Pre-Order minimum period is 4 weeks.

Music

Your Studio Profile provides three standard options related to music:

1) Nobacklog selects from Musicbed
2) You provide per film, uploading to Nexus
3) You upload a library to your Nexus Studio Profile

If you provide us watermarked music for a project, we can swap at a later date to non-watermarked versions without charge as part of the standard Revision Process.

Music licensing

Nobacklog is not responsible or liable for licensing of music, unless it has been provided by us through MusicBed. You are held responsible for licensing music in your completed films if required by law in your country. You need to check that the MusicBed licence we supply to you is relevant for the ways in which you distribute and share films.

For each project in which we supply any music we select from Musicbed, we will supply:

1) The music file
2) The Musicbed SyncID code
3) A PDF of the lisence agreement

Nobacklog will supply Musicbed with your studio name, your website, and your clients first names in order to complete the Musicbed lisence to the legal standards they require.

Return of completed films

Nexus has a sophisticated system for Preview, Revision, Approval and Delivery of films on each project.

You will be notified via email for each version of an individual film that is Ready for Preview. If your account is paid, as per our Terms, we release all assets, including a project file.

Nobacklog renders low resolution, low bit rate films for Preview in SmartReview. Not all film selections within the ordering process include a rendered Preview in SmartReview. For some types of films, typically long films, unless selected otherwise in your order, you will need to open the project file and review the film. SmartReview will still be available for the Revision Request process, even without a rendered Preview.

We only provide a rendering service for high resolution “Exported” versions of the film if selected within the ordering process. If your raw media was delivered to us on hard drive, we reserve the option to keep your hard drive until ALL projects on the hard drive have been Completed. We do not provide any files we have created on the return hard drive (for example, project files or rendered films). Hard drives are returned to you with exactly the same contents you sent to us – we only use it to access and download your files to our server. Our return file delivery process is purely digital and completed within Nexus, using associated services such as Dropbox.

Media Archive

It is your responsibility to ensure you have complete backups of all media before sending us files online or on a hard drive. Nobacklog is not a media backup service.

It is highly recommended you have files stored at multiple locations at all times, not including files sent to us. Nobacklog will take care of files provided to us, but will not be responsible for loss or damage of media.

We reserve the right to, with no liability, at any time during the production process, re-request any assets on unlimited occasions, in order to deliver our service.

Generally, Nobacklog will keep your raw media on our server for 60 days after a project has been archived. We will keep rendered films for 90 days after project archive. We will keep project files indefinitely. After the periods listed above, we will permanently remove files. This process happens automatically and without your approval or confirmation.

It is assumed that within 30 days of an Approved project being Delivered to you, you have successfully downloaded all relevant files. If, during this 30-day period, a loss of data occurs due to our fault that results in the project requiring further work, Nobacklog will complete the work at no cost to you.

If you are unresponsive to communications from Nobacklog, projects process through Approval, Delivery, Completion and Archive processes automatically. We understand if you have never Previewed a film and will attempt contact with various methods to ensure you receive our communications. Once you have Approved a film, it will process through Completion and Archive phases and we only contact you via email with no secondary follow up.

Copyright/Privacy

The relationship between your studio and Nobacklog is strictly confidential. All information and media shared with Nobacklog is kept private and not shared with any other party without your consent.

All footage, completed edited films, and project files remain copyright to your studio. Nobacklog only acts on behalf of your studio to complete the post-production process. No attribute or recognition by you to us is required. If Nobacklog would like to use any of your footage or completed works as promotional material, we will always ask for your permission first.

After approval of each film, you will be asked to review films, and occasionally, our service generally. All feedback provided is confidential, but may be shared with people employed by Nobacklog.

Revision Process

Nexus provides a detailed Revision Request, Approval, Delivery, Completion and Archive process.

You are able to reverse a Revision Request, as long as we have not yet begun editing your submitted revisions.

You are able to reverse an Approved film, as long as we have not yet started rendering an Exported Version.

You are able to reverse a Delivered, Completed or Archived film, however charges apply on every occasion and are quoted subject to the complexity of request. For example, if we need to download footage again, and there is a list of a dozen revisions, you can expect a charge in the vicinity of $150+ USD.

Payment

Pay as you go:
Available for orders with two or more projects. You will be requested to pay 100% of the first project on the order. Once we are ready to start editing the second project, Nobacklog will request 100% of the second project, and so on. Delays in making payments can result in substantial delays to Delivery Dates, normally a minimum of 5 days. Please be aware of upcoming Payment dates and pay in advance or on the day specified at the latest.

Please note, if your studio has more than one Nobacklog editor, additional payment requests may occur prior to the previous project being delivered. This allows us to provide the fastest delivery times to you.

50% now / 50% later
Available for orders with a single project only. A 50% payment is made at the time of order.

Once you have received a Preview of the first film, you will be requested to make the closing 50% payment. If the project has multiple films, and only a single film is ready for Preview, you will still be requested to make the closing payment. This allows us to release files prior to all films on the project being delivered.

Full Payments
Orders including any number of projects can be paid in full at the time of order.

Bonus loyalty reward points are received with this payment option.

Modifying Orders

Cancellations
Nobacklog provides a 100% refund on any cancellation request, regardless of reason, as long as the edit has not begun. Once an edit has begun, Nobacklog reserves the right to withhold any amount, up to 100% of the total fee for the cancelled item.

This cancellation policy applies to any type of order, but requires the refund occurs via the same payment method and account (credit card etc.).

Cancellation of a film, project or order can be made by emailing our team.

Edit Priority
Editing priority can be changed by contacting our team. Please note, if you request a change in priority, it may delay expected turnaround times for another project in que.

Rewards Program

As a Nobacklog customer, you automatically join and receive points on our Rewards Program. Discounts you earn are automatically applied to your cart in checkout, without any selections required by you. Points expire 365 days after you earn them.

Every $1 USD spent equals 1 loyalty reward point. Automatic calculations occur to apply reward points for other currencies.

R10 Member: Receive a 10% discount on an entire order if your points balance at the time of order is 3500 – 6499 points.

R15 Member: Receive a 15% discount on an entire order if your points balance at the time of order is 6500 points or above.

If you have under 3500 points, no Rewards Discount will apply.

Discounts as a result of the Rewards Program are applied in addition to the 5% Pre-Order discount.

Nobacklog reserves the right to adjust or remove the Rewards Program at any time, without notice. Rewards are not redeemable for cash.

Nexus Functionality

Your studios information in Nexus is kept private and secure.

Some elements of Nexus contain complex calculations. While comprehensive testing has already been carried out, please be aware that the occasional unexpected error or miscalculation may still occur. Nobacklog will continue to resolve any unexpected bugs in the system as required. Please inform us immediately if you think there is information that is incorrect. We reserve the right to charge additional fees for errors in calculations that result in under-charging of services.

Fair Use Revision Process

Nobacklog allows you to submit Revision Requests in order to provide a film that meets the stylistic guidelines of your studio and is consistent with your catalogue of films. We will continue to work through a collaborative revision process until you and your client are happy with the editing result. This is subject to the following Fair Use limitations:

1) The studio must endeavour to provide revision requests in as few submissions as practical.
2) The studio must ensure their expectations of quality and style are considerate of their Studio Profile and associated samples.
3) Nobacklog limits revision requests that originate from the final client to two rounds.
4) Nobacklog reserves the right to apply additional charges if the final client of the studio is submitting 20+ revision requests that are not technical in nature. For example, shooter or editing errors are considered technical, whilst removing disliked shots is not considered technical.
5) The turnaround time on Revision Requests will be longer on follow up submissions, and complex submissions.

If your requests do not meet the Terms above, we reserve the right to discontinue further revisions, and consider the process complete, without liability.